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W10 restarts kernel power 41

Posted: 2015-08-16 02:51
by PLODDITHANLEY
Five times in 2 days I've had these restarts and the event log (below) records it as Kernel power 41 task category 63.

see kerneljpg attachment 1

kernel01 - Attachment 2 is the complete log but only shows after restart not why.

Searching around points to a PSU problems the two last 'events' were during Eurotruck 2 on Ultra settings. judging by the time of the other 3 events they are most likely during PR gameplay too.

My PSU is a new LDLC 500W which is actually an older model Seasonic that most reviewers are happy with. After research online I came to the opinion that this 500W would be enough for the system with a 4.5 OC on the 2500k that I haven't yet done. Was I wrong?

I see mention on the net of testing the PSU with OCCT but it seems a bit old and unupdated to me. I have been monitoring temps with Speccy and they are all low I have an old old Antec sonata case with 120mm rear fan, Hyper evo 212 CPU cooler, Asus Strix 970.

So any advice on testing PSU or anything really please?

This Microsoft pageis helpful

My bug report is attachment 3 kernel02modif
BCCode: 1e 0x0000001e

Cause

This is a very common bug check. To interpret it, you must identify which exception was generated.

Common exception codes include:
?0x80000002: STATUS_DATATYPE_MISALIGNMENT
An unaligned data reference was encountered.

?0x80000003: STATUS_BREAKPOINT
A breakpoint or ASSERT was encountered when no kernel debugger was attached to the system.

?0xC0000005: STATUS_ACCESS_VIOLATION
A memory access violation occurred. (Parameter 4 of the bug check is the address that the driver attempted to access.)


For a complete list of exception codes, see the ntstatus.h file located in the inc directory of the Windows Driver Kit.
Resolution
If you are not equipped to debug this problem, you should use some basic troubleshooting techniques. If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters. Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing.

If you plan to debug this problem, you may find it difficult to obtain a stack trace. Parameter 2 (the exception address) should pinpoint the driver or function that caused this problem.

If exception code 0x80000003 occurs, this indicates that a hard-coded breakpoint or assertion was hit, but the system was started with the /NODEBUG switch. This problem should rarely occur. If it occurs repeatedly, make sure a kernel debugger is connected and the system is started with the /DEBUG switch.

If exception code 0x80000002 occurs, the trap frame will supply additional information.

If the specific cause of the exception is unknown, the following should be considered:

Hardware incompatibility. First, make sure that any new hardware installed is listed in the Microsoft Windows Marketplace Tested Products List.

Faulty device driver or system service. In addition, a faulty device driver or system service might be responsible for this error. Hardware issues, such as BIOS incompatibilities, memory conflicts, and IRQ conflicts can also generate this error.

If a driver is listed by name within the bug check message, disable or remove that driver. Disable or remove any drivers or services that were recently added. If the error occurs during the startup sequence and the system partition is formatted with NTFS file system, you might be able to use Safe Mode to rename or delete the faulty driver. If the driver is used as part of the system startup process in Safe Mode, you need to start the computer by using the Recovery Console to access the file.

If the problem is associated with Win32k.sys, the source of the error might be a third-party remote control program. If such software is installed, the service can be removed by starting the system using the Recovery Console and deleting the offending system service file.

Check the System Log in Event Viewer for additional error messages that might help pinpoint the device or driver that is causing bug check 0x1E. Disabling memory caching of the BIOS might also resolve the error. You should also run hardware diagnostics, especially the memory scanner, supplied by the system manufacturer. For details on these procedures, see the owner's manual for your computer.

The error that generates this message can occur after the first restart during Windows Setup, or after Setup is finished. A possible cause of the error is a system BIOS incompatibility. BIOS problems can be resolved by upgrading the system BIOS version.

BCCode: 1e 0x0000001e <-- read this

Code: Select all

System Information
------------------
  Operating System: Microsoft Windows 10 Home (10.0.10240)
      Architecture: 64-bit
   Current Culture: English (United Kingdom)
       Motherboard: ASUSTeK Computer INC. P8Z68-V
         Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (Physical: 4, Logical: 4)
            Memory: 8.00 GB
      DIMM Modules: DIMM0: 4.00 GB @ 1600 MHz
                    DIMM2: 4.00 GB @ 1600 MHz
         Page File: 1.88 GB
    .NET Framework: 4.5+ Release Build: 393295, Runtime: 4.0.30319.42000

Display Information
-------------------
 Display Device(s): Generic PnP Monitor on NVIDIA GeForce GTX 970
   Display Mode(s): 1824 x 1026 (32 bit) @ 60 Hz
    Driver Version: 10.18.13.5362 (353.62)
    Display Memory: 4.00 GB
     Multisampling: 2, 4, 8
               DPI: 96 (100%)

Audio Information
-----------------
  Primary Playback: ASUS 24T1E-4 (NVIDIA High Defin
 Primary Recording: 
  Open AL Renderer: Software
               EAX: True
           EAX 1.0: False
           EAX 2.0: True
           EAX 3.0: False
           EAX 4.0: False
           EAX 5.0: False
             X-RAM: False

Disk Information
----------------
      Install Path: C:\Games\PR
                    Free: 199.42 GB, Total: 232.10 GB, FS: NTFS, SSD: True
          Mod Path: C:\Games\PR\mods\pr
                    Free: 199.42 GB, Total: 232.10 GB, FS: NTFS, SSD: True
     Profiles Path: C:\Users\Patrick\Documents\ProjectReality\Profiles
                    Free: 199.42 GB, Total: 232.10 GB, FS: NTFS, SSD: True
    Update DL Path: C:\Users\Patrick\AppData\Local\Project Reality\Project Reality BF2\Downloads
                    Free: 199.42 GB, Total: 232.10 GB, FS: NTFS, SSD: True
   Update Log Path: C:\Users\Patrick\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                    Free: 199.42 GB, Total: 232.10 GB, FS: NTFS, SSD: True

Game Information
----------------
    Installed Mods: pr
       Current Mod: pr
           Version: Standalone - 1.0
        PR Version: 1.3.1.0
          Language: english
   Debug Available: False
     Large Address: True
Supported Hardware: None

Profile Information
-------------------
      Profile 0001: Ploddit
              Type: Online
 Last Used Profile: True
        View Intro: False
        Fullscreen: True
      Display Mode: 1824x1026@60Hz
Display Mode Valid: True
   Graphics Scheme: High
     Multisampling: Off
             VSync: False
   Terrain Quality: High
   Effects Quality: High
  Geometry Quality: High
   Texture Quality: High
  Lighting Quality: High
   Dynamic Shadows: High
    Dynamic Lights: High
 Texture Filtering: High
    Audio Provider: Software
    Provider Valid: True
     Audio Quality: High
               EAX: True
EDIT 01:

Tried this

Will report

EDIT 02:

No change restart as night fell on ET2

I am not alone.....

Mobo is on a old Bios 0606 but 2500k is fine since 0401.

EDIT 03: Found a 'High Performance' power plan hidden away in advanced power settings -enabled it it wasn't - 1 hour of testing on ETS2 passing my last shut down point so far so good - also double checked some PCIe power setting was not restricting.
When will they understand on a gaming computer we don't care about electricity use!

Re: W10 restarts kernel power 41

Posted: 2015-08-16 08:56
by PLODDITHANLEY
EDIT 04
Still crashing
Reddit guy with same issuenear identical bug check code
Code points to video driver issues, dealing with video memory...
Nvidia what have you done .. after 7 years of 9600M GT I upgrade and this....

updated GPU driver to 355.60 doesn't mention anything about stability but worth a try.

Re: W10 restarts kernel power 41

Posted: 2015-08-16 22:39
by PLODDITHANLEY
double post

Re: W10 restarts kernel power 41

Posted: 2015-08-16 23:18
by MaSSive
Run GPU benchmarks and see if it trully is GPU. If it fails during gpu bencmark then you got it. Driver or faulty/failing VRAM. Try 3dmark Demo ( available on Steam ) or Furmark, or MSI kombustor.

Does your mainboard has voltage monitoring? See the values. It could be only one rail failing, though it is hard to detect without pro tools.

Run system stability tests for 24hrs. Super PI or similar may work.

Try either beta drivers, or revert to older ones. Before you try to install other driver use DDU ( Display Driver Uninstaller ) it worked fine for me to remove all traces of Nvidia drivers before I switched to AMD.

Re: W10 restarts kernel power 41

Posted: 2015-08-17 04:36
by PLODDITHANLEY
In bios I see voltages under no load condition they're within spec.

I tried a newer driver - no change.

I'm downloading 3D mark demo.

More threads same thing:

Tomshardware change power settings

TH change PSU - I have seasonic 500W

MSI 970 shutdowns solved by changing PSU

I have changed a power setting in Nvidia from adaptive to prefer maximum, I will reboot and see if the bios has anything similar, but as this happens only on ETS2 not on PR which are the only two games I play I can't see it being a switching issue.

EDIT : Updated Bios from 0606 08/2011 to 3603 11/2012 which is the latest.

I ran 3D Mark demo firestrike v1.1 for gaming PCs on HD and it crashed in less than 10 seconds.

I have another old Antec earthwatt (seasonic again) 550W PSU that I'll try out tomorrow to see if that changes anything.

How can I deduce if its hardware (GPU) or a driver issue?

Re: W10 restarts kernel power 41

Posted: 2015-08-17 20:19
by MaSSive
Have you ran DDU before switching drivers? Remove all including settings, and try to run with stock settings without changing anything.

Troubleshooting that is a pain in the dark places...try with other PSU first, check if all cables are connected properly, remove the card, memory and clean the pins with soft cloth, and plunge it back ( make sure its properly seated ).

Crash with 3dmark indicates its global issue not just one game. It could be driver or card or PSU itself. But if a lot of people have the same problem in similar environment ( same OS, same drivers, similar hardware ) its rather indicating broken drivers than anything. Your PSU might be 80+ bronze but it might have failiing caps which would shit on everything under load.

Lets see what will happen with the other PSU first. And while there run a RAM test and Super PI test. Dont OC anything.

Can you post full specs including any fans or fan controllers additional PCI or PCIex cards, burners or anything you have in the case connected to PSU. I want to utilize a PSU calc to see the values. Not all calcs are showing same results. And tell me how old is your PSU and how often do you use PC ( daily working hours ).

PLODDITHANLEY wrote:
How can I deduce if its hardware (GPU) or a driver issue?

Only by testing GPU in another PC under different OS and driver version.

Do you have latest win10 cumulative update? There was major update which changed a lot of the system drivers recently. I wonder if issue started with that or if you still dont have that update installed.


This is what I have installed, but I have enabled defer upgrades option in settings.


Image


Image

Oh and try this from the link below. Cause, you never know.

https://www.youtube.com/watch?v=EywHwEcEHGw

Re: W10 restarts kernel power 41

Posted: 2015-08-17 21:50
by PLODDITHANLEY
I ran the built in windows memory test thingy 2 passes OK.

I ran DDU and reinstalled 353.62 without any xtras so no 3D, no Geforce as many think that nvstream is a problem, it comes with Geforce experience to stream shield. I didn't install the HD sound either.

I ran Firestrike and it went a lot further than before this time.

I noticed on idle the card was sitting at 60deg C but this Asus strix as standard has fans that only switch on at 60 so it happens, but since my driver only install it is at 42/43.

I am going to remove the wifes 550W seasonic and her screen to monitor speecy and resource monitor.

I have the same KB's plus lots more definitions for windows defender, I don't have a defer updates option though?

I ran through again all the high performance and switched off hard drive sleep and all hibernate or sleep options.

You think I need to do the afterburner thing too?

Although after that thread I'd rather try asus GPU tweak.

Re: W10 restarts kernel power 41

Posted: 2015-08-17 22:00
by MaSSive
Get MSI afterburner and set fans to manual for test, and set them to something like 60 or 70% and then run test. Bump them higher if needed.

Interesting that gpu was idle at 60 before and now its on 40ish. I dont have that card but my aging 200W TDP radeon 6950 Twin Frozr idles at 40 and never goes beyong 60 even if room temperature is in the 30's.

Something was using gpu like that shadow play thingy from Nvidia.

It might narow things down to low PSU power or faulty gpu.

Re: W10 restarts kernel power 41

Posted: 2015-08-17 22:16
by PLODDITHANLEY
GPU tweak is only for upto win7 so I'll try afterburner.

As I said on standard settings fans only turn above 60, so seeing 60 in itself isn't a problem but when surfing on one HD screen seems high.

Anyway I'll go and nick the screen of her computer to monitor on a second screen. and try out with the kernel option, full fans and speccy.

Re: W10 restarts kernel power 41

Posted: 2015-08-17 23:04
by PLODDITHANLEY
Success!

Ran through Afterburner demo completely results here.

Changes since last test:

MSI AFterburner : as your YT link
enable low-level hardware access interface changed from USER to kernel mode
unlock voltage control Ticked
unlock voltage monitoring Ticked
Force constant voltage Ticked
Fans forced on 100% idle temps down to 28? before 42? with all NVidia extras 62?
When running firestrike max was 54? I have opened the side door!

Second screen 1440X900 on DVI cloned

Power use max was 100% I haven't touched it.

I will now retry with fans on auto and side door on.

EDIT:

Black screen crash and restart on Skydiver temps where below 60. Strange Skydiver is for lower tier GPU's.
Fans on auto, case closed. Will retry firestrike.

Firestrike OK
So just crashing on Skydive.

I read about many people having the same as me on various games, skyrim amongst others quite a few although not all report solved with a more powerful PSU.

On this TH thread they have an oscilloscope on a Gigabyte Windforce (3 fans mine has 2) but it peaks at 300W.

As above I have:
2500k 95W more if OC - 130P8Z68 guess around 60-70W
ASus Strix 970 300W spikes
Evo 240 Max 2W!!!
Tosh DT01AC050 500GB 7400 HD 7W read/write
Evo 212 2.28W
2 X RAM 4-6W
120mm exhaust fan 6W
keyboard/Mouse who knows

With these 300W peaks its possible that I am overloading the PSU, as stated its not shit being an older model seasonic rebranded by a decent French shop its not a tier 1 platinum either.

EDIT:

Just got through Sky Dive when she sees the water it was peaking out power at 101% using my wife's old Antec Earthwatts EA-500 with only 17A on the 12V rail = 204W so I'm a bit lost, plus my GPU has one 8 pin PCI plug and the Earthwatts has only a 6pin PCI which I used, I believe in the box there may be an adaptor of some sort but seeing as its only 17A I don't see the point.
I can't find the rail specs for my PSUon the site.

I will test with ETS2 now with the old PSU.

Re: W10 restarts kernel power 41

Posted: 2015-08-18 01:38
by MaSSive
Image

ASUS GeForce GTX 970 Strix review - Hardware Setup | Power Consumption


While 500W is at the minimum required I really think it may be sucking extra power at times, plus a OC on the CPU adds to it, so I cant see other problem than that. I would really hate, and probably no more than you would, if you would buy a new PSU and it turns out it was not the problem.

So a tip. Borrow PSU of a friend if you can, and make it some more powerful one. Test. If it works, thats it, get your money ready for the purchase.

Please dont run it without enough power, if it has 8pin connector its there for a reason. You can damage it this way and it wont perform well.

I still dont see a reason why would it pass first test and fail on second one. And by things you said looks like it fails on intro, not the actual graphic test 1 or 2 or combined test which load both gpu and cpu. Although graphic test stresses gpu to the max, while combined loads only 50% in my case.

Re: W10 restarts kernel power 41

Posted: 2015-08-18 02:04
by PLODDITHANLEY
:) It is not crashing on my wife's PSU so I'm happy to buy a new one, my kid is testing ETS2 now.
I am not going to leave it running with my new fail PSU. It's not that bad to buy a new one, I'll put the new fail one into my wife's machine it has a much better ventilation for hers anyway. My own silly fault but asus don't mention any PSU specs but MSI say 500W recommended, maybe a tier 1 500W would be ok....

Any recommendations but only from LDLC.com alimentation is French for PSU.

I will however check in the box for an adaptor.

It wasn't failing sky diver at the intro but we'll into it when seeing alot of water. Odd thAt if passed the harder firestrike but crashed on one for multimedia PC s maybe nvidia don't like water.

No big PSU's in my tribe!

Re: W10 restarts kernel power 41

Posted: 2015-08-18 05:35
by MaSSive
Alimentation PC 80 PLUS Gold : achat / vente Alimentation PC sur ldlc.com 600W 80+ Gold 5 yr waranty for Be Quiet and 3yrs for Corsair. Personally I would go for Be Quiet, cause I read complaints I dont like about Corsair about failing fans. But it is your choice. Corsair seems to be quite popular and has a lot of reviews. Plus it is cheaper.

Be Quiet ! Straight Power 10 600W 80PLUS Gold (STRAIGHT POWER 10 600W) : achat / vente Alimentation PC sur ldlc.com
Corsair CS650 80PLUS Gold (CP-9020077-EU) : achat / vente Alimentation PC sur ldlc.com


I think 600W 80Plus gold will keep you happy long time.

In the end it turns out it is the PSU after all. Glad you got it.

Salut et bonne chance.

Re: W10 restarts kernel power 41

Posted: 2015-08-18 10:57
by PLODDITHANLEY
Not too fused about Gold as I'll be selling it in 16months as I'm moving.

Seasonic s12II620 bronze at euro84 seems ok, should sell well with that name too.

Are we sure 620 will be enough with a 4.5OC on my 2500k which will add another 30W to the 95 max?

If not FSP aurum 700 Gold at 109 would be cool by me.

Re: W10 restarts kernel power 41

Posted: 2015-08-18 17:27
by MaSSive
600W should be fine. Even if cpu is OC to 4.5 entire system power consumption wont go over 530W so there is more room, but if it is 80plus bronze and no waranty on PSU I would go for another 100W, so yes 700W.

Corsair is not much more at 650W 80Plus gold for 110e and 3yr warranty, and it will sell nice with it too.

Or if you plan to sell, get clock back to stock and get cheaper PSU. Your old PSU might even work with it.

Re: W10 restarts kernel power 41

Posted: 2015-08-19 00:48
by PLODDITHANLEY
At the moment it is at standard, but I bought this to overclock it, so must allow for the extra overhead.

In 16 months I am moving from my Pacific island back to Europe and unless I want to wait 3-4 months for shipping I will sell here. I was thinking I'll bring back my 18month old 970 and maybe the CPU, but the rest is too bulky, too old or too cheap to replace to warrant bag space.

So I need a PSU that will comfortably run the 970 plus OC to be done so I guess 600/620/650 bronze - technically all that bronze/gold/platinum means is efficiency - not quality.

To talk about 100% use on 500W

Bronze will pull 617W from the wall
Silver 588W
Gold 568W
Platinum 549W
Titanium 549W

So it's largely an electricity bill vs buying cost calculation which over 5 years works out.

Thermaltake Litepower 450W Bronze/Antec EA-450 EarthWatts Platinum /24/7 Yearly Savings
iGPU ? Idle 34 /27 /61.4 kWh (~$7.68 )
iGPU ? Cinebench Single-Core 63 /55/ 70.1 kWh (~$8.76 )
iGPU ? Cinebench Multi-Core 96/ 86/ 87.7 kWh (~$10.96 )
iGPU ? Cinebench OpenGL 103 /92/ 96.4 kWh (~$12.05 )
AMD 7750 ? Idle 45/ 38/ 61.4 kWh (~$7.68 )
AMD 7750 ? 3DMark 131 /121/ 87.7 kWh (~$10.96 )
NVIDIA 780 ? Idle 48 /41/ 61.4 kWh (~$7.68 )
NVIDIA 780 ? 3DMark 348 /325/ 201.6 kWh (~$25.20 )
For power costs, we’re looking at the worst-case scenario of leaving a system on 24/7, which really isn’t realistic unless you’re talking about a server. For a typical PC that’s on eight hours a day, using the US national average price for electricity ($0.125 per kWh), we’re looking at electrical savings of anywhere from $2.56 to $8.40 per year. That may not seem like much, but considering any decent power supply should last five years and you’re looking at $12.80 to $42 in savings. That’s for a $21 difference in upfront costs, which is much smaller than what we’ve seen in the past for the most efficient power supplies – and note that the price difference tends to grow substantially when you’re shopping for 800-1200W PSUs, though that’s perhaps a topic for another day.
From Anandtech


Is is hard to quantify 'quality' in that one expects a Platinum to have higher grade components to allow higher efficiency, also one expects more protection but this is an assumption and must be checked model by model.

To wrap up, I don't care about efficiency but I do want good protection as I have expensive components and where I live people think the electricity is not clean, but I as an electrician think its OK.

Re: W10 restarts kernel power 41

Posted: 2015-08-19 06:43
by MaSSive
Well it is contradictory statement. Efficiency not quality, but then why are the Gold, Platinum , Titanium more efficient, cost more and durable if they dont have quality components? If you want serious protection get a quality PSU with good efficieny and active PFC/OVP/UVP/TRM. Most of the newer expencive models have them. Investing money again in a brand that failed to deliver is ludacris.

If I would be in your position I would look for quality, durability and warranty. If manufacturer offers 5 years warranty he has to be damn sure his product is efficient and durable, or he will be broke really quick.

So I would look towards BeQuiet and Corsair. If I understood right on that site nobody else is giving warranty or perhaps limited one year? That is **** I can tell you. Electronics with one year waranty are made to work 1 year and one month, and then die, so you can spend more and buy new one. As a coleague electrician I can warranty that.

You are probably right about the Bronze PSU...it should hold much more than that period you need it to. Whatever you choose from that designation with power of 600W+ would serve fine.

Re: W10 restarts kernel power 41

Posted: 2015-08-19 23:38
by PLODDITHANLEY

Re: W10 restarts kernel power 41

Posted: 2015-08-20 02:12
by MaSSive
to be honest I dont have anything bad to say about my 3 year old beQuit! aside the fact it cant power the gtx970 along with the i5 ...
That is the word from a user, that owned it for 3 years. It is a 500W PSU which is obviously not enough to power i5 and gtx970 even the referent model with stock clock on cpu and psu. And after 3 years one would expect PSU might lose on the power.

I dont bash products just because I heard a few bad things about them. But it is your choice.

Re: W10 restarts kernel power 41

Posted: 2015-08-22 00:10
by PLODDITHANLEY
I spoke to the shop nicely asking if they would expect this PSU to be adequate for my system and sent them a link to this forum to see the testing.
They responded that this PSU (Seasonic 500) should suffice, I think they're sort of wrong - I think a 500W is enough with a high quality PSU, but a lower quality one is running too close to max with those scary 300W peaks shown.

They asked me as a final test to run OCCT for an hour and send them the file.

However one thing really confused me on OCCT it says CPU 4.3Ghz, but windows resources says 3.3-3.5.

I bought this as a second hand mobo/CPU which was overclocked by a UK shop. I reset the CMOS and looking with my inexperience at the BIOS looke standard to me, it's only on OCCT I see this OCed speed.