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Cannot create/retrieve an account
Posted: 2020-04-30 14:49
by Tajulek
Hey,
after recently having the PR installed on my new laptop, I wanted to retrieve my account and I can't. After entering credentials, the launcher apparently is trying to do sth but after ~30 seconds I get the following error:
1004: Error connecting to server. (10060)
What might be the cause? How to fix it? I've tried turning the firewall off but it did not work.
Thanks in advance.
Best regards
Re: Cannot create/retrieve an account
Posted: 2020-04-30 16:09
by AlonTavor
Have you updated to 1.6?
Re: Cannot create/retrieve an account
Posted: 2020-04-30 17:09
by Mineral
We have a patch, just check for it with the little arrow next to PLAY.

Re: Cannot create/retrieve an account
Posted: 2020-04-30 17:29
by Softy
I'm having the same problem. I get to the new intro screen then click update and it says I have the lastest version . I see my account name in the manage profile section but it wont allow me to select it. Also when I go to surrport and click on my Hash # it only shows 00000000000000000000000000000000000000000000
Re: Cannot create/retrieve an account
Posted: 2020-04-30 17:31
by Tajulek
Yep, the reason was I had 1.5 installed. Without logging in prior to the release of 1.6, I was unable to update via the launcher.
All is working now.
Re: Cannot create/retrieve an account
Posted: 2020-04-30 17:32
by AlonTavor
Softy wrote:I'm having the same problem. I get to the new intro screen then click update and it says I have the lastest version . I see my account name in the manage profile section but it wont allow me to select it. Also when I go to surrport and click on my Hash # it only shows 00000000000000000000000000000000000000000000
Can you check support and see what version it says there?
Re: Cannot create/retrieve an account
Posted: 2020-04-30 17:34
by Softy
AlonTavor wrote:Can you check support and see what version it says there?
Code: Select all
System Information
------------------
Operating System: Microsoft Windows 10 Pro (10.0.18362)
Architecture: 64-bit
Current Culture: English (United States)
Motherboard: MSI 970A-G46 (MS-7693)
Processor: AMD FX(tm)-8320 Eight-Core Processor (Physical: 4, Logical: 8)
Memory: 8.00 GB
DIMM Modules: A1_DIMM0: 4.00 GB @ 667 MHz
A1_DIMM2: 4.00 GB @ 667 MHz
Page File: 7.93 GB
.NET Framework: 4.6+ Release Build: 528040, Runtime: 4.0.30319.42000
Display Information
-------------------
Display Device(s): Generic PnP Monitor on NVIDIA GeForce GTX 1070
Display Mode(s): 1920 x 1080 (32 bit) @ 60 Hz
Driver Version: 26.21.14.3200 (432.00)
Display Memory: 4.00 GB
Multisampling: 2, 4, 8
DPI: 96 (100%)
Audio Information
-----------------
Primary Playback: Headset Earphone (HyperX Virtua
Primary Recording: Headset Microphone (HyperX Virt
Open AL Renderer: Software
EAX: True
EAX 1.0: False
EAX 2.0: True
EAX 3.0: False
EAX 4.0: False
EAX 5.0: False
X-RAM: False
Disk Information
----------------
Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2
Free: 557.52 GB, Total: 931.00 GB, FS: NTFS, SSD: False
Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr
Free: 557.52 GB, Total: 931.00 GB, FS: NTFS, SSD: False
Profiles Path: C:\Users\Default.PC\Documents\ProjectReality\Profiles
Free: 557.52 GB, Total: 931.00 GB, FS: NTFS, SSD: False
Update DL Path: C:\Users\Default.PC\AppData\Local\Project Reality\Project Reality BF2\Downloads
Free: 557.52 GB, Total: 931.00 GB, FS: NTFS, SSD: False
Update Log Path: C:\Users\Default.PC\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
Free: 557.52 GB, Total: 931.00 GB, FS: NTFS, SSD: False
Game Information
----------------
Installed Mods: pr
Current Mod: pr
Version: Standalone - 1.0
PR Version: 1.6.0.0
Language: english
Debug Available: False
Large Address: True
Supported Hardware: None
Profile Information
-------------------
Re: Cannot create/retrieve an account
Posted: 2020-04-30 17:39
by Mats391
Are you playing offline? The account Id with all 0s is reserved for the offline account.
Re: Cannot create/retrieve an account
Posted: 2020-04-30 17:49
by Softy
Mats391 wrote:Are you playing offline? The account Id with all 0s is reserved for the offline account.
ya that was offline,
I click on the PR icon , pop up the new log in window ,I click "sign in through steam" opens up the broswer to the steam log in screen. I click sign in and it says 'BF2 is already running you may only run one copy at a time.
is this the proper path for the target line?
"C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr\bin\PRLauncher.exe"
Re: Cannot create/retrieve an account
Posted: 2020-04-30 17:52
by Mats391
No, when prompted to open the prlauncher-login URL, it needs to be opened with this:
"C:\Games\Project Reality BF2\mods\pr\bin\PRLauncherLogin.exe"
That should be the default option
Re: Cannot create/retrieve an account
Posted: 2020-04-30 17:56
by Softy
Mats391 wrote:No, when prompted to open the prlauncher-login URL, it needs to be opened with this:
"C:\Games\Project Reality BF2\mods\pr\bin\PRLauncherLogin.exe"
That should be the default option
I try adding the url you said into the target but it says its invalid
Re: Cannot create/retrieve an account
Posted: 2020-04-30 18:27
by Mats391
After logging in with steam, do you get the popup asking you to launch an appliction as described
here?
Re: Cannot create/retrieve an account
Posted: 2020-04-30 18:36
by ShyType
Hi. First of all, love the game, love the new update. But I seem to have a problem with my account.
After I updated the game, I did the "log in on Steam" thing then proceeded to retrieve my account (IGN "ShyType") which I played for about a month now. So after the game launched, I jumped in a server and started to play, everything was okay except for mumble (Icons of people talking was not appearing). So I asked some guys to what should I do, they told me to restart Mumble, which I did (did not fix anything). So then I proceeded to restart my PC. After that, I launched the game again, logged in... but now, I can't join any servers. It keeps telling me that my Account Level is too low. So I did some reading and it told me to "calculate" my account on the Support Tab to somewhat verify it on Steam, which I did. but it's telling me that my Account Level is still 0 (zero). And that's my problem, I can't join any servers anymore.
I'm sorry if this is too long, or if this is the wrong thread, I'm new to this and I don't know how to start a new thread. I hope you guys can help me.
Re: Cannot create/retrieve an account
Posted: 2020-04-30 18:41
by SergioSA
ShyType wrote:Hi. First of all, love the game, love the new update. But I seem to have a problem with my account.
After I updated the game, I did the "log in on Steam" thing then proceeded to retrieve my account (IGN "ShyType") which I played for about a month now. So after the game launched, I jumped in a server and started to play, everything was okay except for mumble (Icons of people talking was not appearing). So I asked some guys to what should I do, they told me to restart Mumble, which I did (did not fix anything). So then I proceeded to restart my PC. After that, I launched the game again, logged in... but now, I can't join any servers. It keeps telling me that my Account Level is too low. So I did some reading and it told me to "check" my account on the Support Tab to somewhat verify it on Steam, which I did. but it's telling me that my Account Level is still 0 (zero). And that's my problem, I can't join any servers anymore.
I'm sorry if this is too long, or if this is the wrong thread, I'm new to this and I don't know how to start a new thread. I hope you guys can help me.
You probably joined a server (SSG maybe) that doesn't require PR account level of 1 or 2, and you tried to join other servers, when you restarted your PC, they require higher account levels.
Re: Cannot create/retrieve an account
Posted: 2020-04-30 18:51
by ShyType
I tried all the servers, it won't let me join, it says my Account level is too low and in-fact, it is.. it's stuck at zero, I made everything on my Steam public, "calculated" it on the Support Tab but it still says zero. I did some reading here and it says when you retrieve a legacy account you should have a higher level from the get go but that's not the case for me. Is there another way to level up my account ?
Re: Cannot create/retrieve an account
Posted: 2020-04-30 18:52
by Mineral
ShyType wrote:I tried all the servers, it won't let me join, it says my Account level is too low and in-fact, it is.. it's stuck at zero, I made everything on my Steam public, "calculated" it on the Support Tab but it still says zero. I did some reading here and it says when you retrieve a legacy account you should have a higher level from the get go but that's not the case for me. Is there another way to level up my account ?
We base it on things like bought games on Steam from the steam store. If you have no games on your Steam account or only free-to-play games it is likely you will have 0. Please contact the servers you wish to play on and ask for being put on their whitelist.
Re: Cannot create/retrieve an account
Posted: 2020-04-30 18:59
by ShyType
Yeah, I've read about that too, and unfortunately I can only play free-to-play games. I was expecting the "calculate" thing would see my hours played even if it was free-to-play games. Anyway, I don't know how to ask servers to whitelist me. Can you tell me how?
Thanks for the help by the way

Re: Cannot create/retrieve an account
Posted: 2020-04-30 19:06
by Mineral
Find their website , usually in the server name or something like that or find threads on them
here. Then go to their website, and ask them to add you.
Re: Cannot create/retrieve an account
Posted: 2020-05-05 14:11
by Red-Pie
Mineral wrote:We have a patch, just check for it with the little arrow next to PLAY.

The thing is, create / retrieve account is the first thing for me to pop up after starting PR launcher, therefore I cant update via the main screen, since it doesnt pop up as first for me. Any idea before I just download the whole game again ?
Re: Cannot create/retrieve an account
Posted: 2020-05-05 14:23
by AlonTavor
Red-Pie wrote:The thing is, create / retrieve account is the first thing for me to pop up after starting PR launcher, therefore I cant update via the main screen, since it doesnt pop up as first for me. Any idea before I just download the whole game again ?
Delete the Project Reality folder in my documents