Game freeze

Help and support regarding PR:BF2 installation and in-game issues
Post Reply
Frogg.FTP
Posts: 2
Joined: 2024-05-07 13:31

Game freeze

Post by Frogg.FTP »

My game freezes every time i get hit or die, please help me i have all my settings on default too.
PvtNewb
Support Technician
Posts: 131
Joined: 2018-04-26 23:50

Re: Game freeze

Post by PvtNewb »

Frogg.FTP wrote:My game freezes every time i get hit or die, please help me i have all my settings on default too.
Please send your support info to this thread so we can take a look at your system.
Image
Image
Frogg.FTP
Posts: 2
Joined: 2024-05-07 13:31

Re: Game freeze

Post by Frogg.FTP »

PvtNewb wrote:Please send your support info to this thread so we can take a look at your system.
Image

Code: Select all

System Information
------------------
    Operating System: Microsoft Windows 11 Pro (10.0.22631)
        Architecture: 64-bit
     Current Culture: English (United States)
         Motherboard: ASUSTeK COMPUTER INC. X1504ZA
           Processor: 12th Gen Intel(R) Core(TM) i5-1235U (Physical: 10, Logical: 12)
              Memory: 16.00 GB
        DIMM Modules: Controller0-ChannelA: 8.00 GB @ 3200 MHz
                      Controller1-ChannelA-DIMM0: 8.00 GB @ 3200 MHz
           Page File: 8.00 GB
      .NET Framework: 4.6+ Release Build: 533320, Runtime: 4.0.30319.42000

Display Information
-------------------
   Display Device(s): Generic PnP Monitor on Intel(R) Iris(R) Xe Graphics
     Display Mode(s): 1920 x 1080 (32 bit) @ 60 Hz
      Driver Version: 31.0.101.4255
      Display Memory: 1024.00 MB
       Multisampling: 2, 4, 8
                 DPI: 120 (125%)

Audio Information
-----------------
    Primary Playback: Microsoft Sound Mapper
   Primary Recording: Microphone Array (Realtek(R) Au
    Open AL Renderer: Software
                 EAX: True
             EAX 1.0: False
             EAX 2.0: True
             EAX 3.0: False
             EAX 4.0: False
             EAX 5.0: False
               X-RAM: False

Disk Information
----------------
        Install Path: D:\Games
                      Free: 552.68 GB, Total: 931.51 GB, FS: NTFS, SSD: Unknown
            Mod Path: D:\Games\mods\pr
                      Free: 552.68 GB, Total: 931.51 GB, FS: NTFS, SSD: Unknown
       Profiles Path: C:\Users\Mihai\Documents\ProjectReality\Profiles
                      Free: 28.34 GB, Total: 135.49 GB, FS: NTFS, SSD: True
      Update DL Path: C:\Users\Mihai\AppData\Local\Project Reality\Project Reality BF2\Downloads
                      Free: 28.34 GB, Total: 135.49 GB, FS: NTFS, SSD: True
     Update Log Path: C:\Users\Mihai\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                      Free: 28.34 GB, Total: 135.49 GB, FS: NTFS, SSD: True

Game Information
----------------
      Installed Mods: pr
         Current Mod: pr
             Version: Standalone - 1.0
          PR Version: 1.7.4.5
            Language: english
     Debug Available: False
       Large Address: True
  Supported Hardware: None
Missing dependencies: None
Ignored dependencies: None

Profile Information
-------------------
        Profile 0001: FROG.FTP
                Type: Online
   Last Used Profile: True
          View Intro: False
          Fullscreen: True
        Display Mode: 1920x1080@60Hz
  Display Mode Valid: True
     Graphics Scheme: Medium
       Multisampling: Off
               VSync: False
     Terrain Quality: Low
     Effects Quality: High
    Geometry Quality: Low
     Texture Quality: Medium
    Lighting Quality: Low
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1.0
Overgrowth Lod-Scale: 1.0
Use advanced shaders: False
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Medium
                 EAX: True
PRLauncher.log
-------------------
Project Reality Log File
PRLauncher.exe started at: 2024-05-17T18:03:53

Warning: Unable to find localized text for id: HUD_LEVELNAME_
Warning: Unable to find localized text for id: HUD_LEVELNAME_

PvtNewb
Support Technician
Posts: 131
Joined: 2018-04-26 23:50

Re: Game freeze

Post by PvtNewb »

Frogg.FTP wrote:

Code: Select all


           Processor: 12th Gen Intel(R) Core(TM) i5-1235U (Physical: 10, Logical: 12)

Display Information
-------------------
   Display Device(s): Generic PnP Monitor on Intel(R) Iris(R) Xe Graphics
     Display Mode(s): 1920 x 1080 (32 bit) @ 60 Hz
      Driver Version: 31.0.101.4255
      Display Memory: 1024.00 MB
       Multisampling: 2, 4, 8
                 DPI: 120 (125%)
Looks like you're running a very old version of the Xe Graphics driver, install the new one from here https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html
The newest version as of my writing is the 5522 driver.
Image
Post Reply

Return to “PR:BF2 Support”