Hi I've never played before and am having trouble.
I successfully installed game I think. When I click on desktop icon it seems to work. then I choose play. It asks me to choose a profile. I made one, choose it and hit play but the game doesn't start and no error messages. I tried downloading DX9 as a couple of other posts had links but it still didn't work after that. I downloaded procdump and made a file but I don't know where to post it.
Any help would be appreciated
Game crashes after i hit play button
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bad_nade
- Support Technician
- Posts: 1497
- Joined: 2008-04-06 18:26
- Location: Finland
Re: Game crashes after i hit play button
Send support info from launcherFurBun wrote:Hi I've never played before and am having trouble.
I successfully installed game I think. When I click on desktop icon it seems to work. then I choose play. It asks me to choose a profile. I made one, choose it and hit play but the game doesn't start and no error messages. I tried downloading DX9 as a couple of other posts had links but it still didn't work after that. I downloaded procdump and made a file but I don't know where to post it.
Any help would be appreciated
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FurBun
- Posts: 5
- Joined: 2024-07-16 03:42
Re: Game crashes after i hit play button
Code: Select all
System Information
------------------
Operating System: Microsoft Windows 10 Home (10.0.19045)
Architecture: 64-bit
Current Culture: English (United States)
Motherboard: ASUSTeK COMPUTER INC. Z87-A
Processor: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (Physical: 4, Logical: 4)
Memory: 16.00 GB
DIMM Modules: ChannelA-DIMM1: 8.00 GB @ 1600 MHz
ChannelB-DIMM1: 8.00 GB @ 1600 MHz
Page File: 2.38 GB
.NET Framework: 4.6+ Release Build: 533325, Runtime: 4.0.30319.42000
Display Information
-------------------
Display Device(s): Generic PnP Monitor on NVIDIA GeForce GTX 1080 Ti
Display Mode(s): 1920 x 1080 (32 bit) @ 144 Hz
Driver Version: 31.0.15.3623 (536.23)
Display Memory: 4.00 GB
Multisampling: 2, 4, 8
DPI: 96 (100%)
Audio Information
-----------------
Primary Playback: Microsoft Sound Mapper
Primary Recording: Microphone (Realtek High Defini
Open AL Renderer: Software
EAX: True
EAX 1.0: False
EAX 2.0: True
EAX 3.0: False
EAX 4.0: False
EAX 5.0: False
X-RAM: False
Disk Information
----------------
Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2
Free: 260.57 GB, Total: 464.89 GB, FS: NTFS, SSD: True
Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr
Free: 260.57 GB, Total: 464.89 GB, FS: NTFS, SSD: True
Profiles Path: C:\Users\brian\Documents\ProjectReality\Profiles
Free: 260.57 GB, Total: 464.89 GB, FS: NTFS, SSD: True
Update DL Path: C:\Users\brian\AppData\Local\Project Reality\Project Reality BF2\Downloads
Free: 260.57 GB, Total: 464.89 GB, FS: NTFS, SSD: True
Update Log Path: C:\Users\brian\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
Free: 260.57 GB, Total: 464.89 GB, FS: NTFS, SSD: True
Game Information
----------------
Installed Mods: pr
Current Mod: pr
Version: Standalone - 1.0
PR Version: 1.8.0.2
Language: english
Debug Available: False
Large Address: True
Supported Hardware: None
Missing dependencies: None
Ignored dependencies: None
Profile Information
-------------------
Profile 0001: GoatOfArms
Type: Online
View Intro: True
Fullscreen: True
Display Mode: 1920x1080@144Hz
Display Mode Valid: True
Graphics Scheme: High
Multisampling: Off
VSync: False
Terrain Quality: High
Effects Quality: High
Geometry Quality: High
Texture Quality: High
Lighting Quality: High
Dynamic Shadows: High
Dynamic Lights: High
Texture Filtering: High
Statics Lod-Scale: 1.0
Overgrowth Lod-Scale: 1.0
Use advanced shaders: True
Audio Provider: Hardware
Provider Valid: True
Audio Quality: Medium
EAX: True
PRLauncher.log
-------------------
Project Reality Log File
PRLauncher.exe started at: 2024-07-18T15:04:04
Warning: Unable to delete fci
> The process cannot access the file 'C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr\vars\fci' because it is being used by another process.
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bad_nade
- Support Technician
- Posts: 1497
- Joined: 2008-04-06 18:26
- Location: Finland
Re: Game crashes after i hit play button
Ok, thanks. Support info looks clear. The error message at the end of the file is just a result of the crash.FurBun wrote:Spoiler for \"Support info\":
Because there is no visible problem, we can only do basic checks.
Make sure your antivirus is not blocking prbf2.exe, prlauncher.exe, or the folder where they are installed in.
Set PR to run on Nvidia graphics card by opening Start -> Settings -> System -> Display -> Graphics. Then add desktop app prbf2.exe and set it to high performance with Nvidia GPU.
Disable ASLR by opening Start -> Settings -> Privacy & security -> Windows Security -> Open Windows Security. Then open App & browser control -> Exploit protection settings -> Program settings tab. Add prbf2.exe, press Edit and override and turn off "Mandatory ASLR" and "Bottom-up ASLR".
If any of those didn't help, delete your Documents\Project Reality folder. You have to do Steam login again after that.
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FurBun
- Posts: 5
- Joined: 2024-07-16 03:42
Re: Game crashes after i hit play button
I followed your steps and now it works! Game looks amazing! Thanks a lot for you tech support! Appreciate it.
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papouk17
- Posts: 1
- Joined: 2024-07-27 13:29
Re: Game crashes after i hit play button
Hi I've never played before and am having trouble.
I successfully installed game I think. When I click on desktop icon it seems to work. then I click on play. It asks me to choose a profile. I made one, choose it and hit play and the game seems to start: the screen turns black for a few seconds but then it desappears, come back to the desktop and that s it. nothing.
i already did what bad_nade told FurBun to do, down in the thread, about the graphics and disabling the ASLR but it doesnt do anything.
i am really not that good with computers but i would love to play PR, so any help would be appreciated
here are my support info
I successfully installed game I think. When I click on desktop icon it seems to work. then I click on play. It asks me to choose a profile. I made one, choose it and hit play and the game seems to start: the screen turns black for a few seconds but then it desappears, come back to the desktop and that s it. nothing.
i already did what bad_nade told FurBun to do, down in the thread, about the graphics and disabling the ASLR but it doesnt do anything.
i am really not that good with computers but i would love to play PR, so any help would be appreciated
here are my support info
Code: Select all
System Information
------------------
Operating System: Microsoft Windows 10 Famille (10.0.19045)
Architecture: 64 bits
Current Culture: French (France)
Motherboard: ASUSTeK COMPUTER INC. FX504GD
Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (Physical: 6, Logical: 12)
Memory: 8,00 GB
DIMM Modules: ChannelA-DIMM0: 8,00 GB @ 2667 MHz
Page File: 5,25 GB
.NET Framework: 4.6+ Release Build: 533325, Runtime: 4.0.30319.42000
Display Information
-------------------
Display Device(s): Generic PnP Monitor on Intel(R) UHD Graphics 630
Display Mode(s): 1920 x 1080 (32 bit) @ 60 Hz
Driver Version: 25.21.14.2546 (425.46)
Display Memory: 2,00 GB
Multisampling: 2, 4, 8
DPI: 120 (125%)
Audio Information
-----------------
Primary Playback: Microsoft Sound Mapper
Primary Recording: Microphone Array (Realtek High
Open AL Renderer: Software
EAX: True
EAX 1.0: False
EAX 2.0: True
EAX 3.0: False
EAX 4.0: False
EAX 5.0: False
X-RAM: False
Disk Information
----------------
Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2
Free: 29,06 GB, Total: 118,19 GB, FS: NTFS, SSD: True
Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr
Free: 29,06 GB, Total: 118,19 GB, FS: NTFS, SSD: True
Profiles Path: C:\Users\asus\Documents\ProjectReality\Profiles
Free: 29,06 GB, Total: 118,19 GB, FS: NTFS, SSD: True
Update DL Path: C:\Users\asus\AppData\Local\Project Reality\Project Reality BF2\Downloads
Free: 29,06 GB, Total: 118,19 GB, FS: NTFS, SSD: True
Update Log Path: C:\Users\asus\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
Free: 29,06 GB, Total: 118,19 GB, FS: NTFS, SSD: True
Game Information
----------------
Installed Mods: pr
Current Mod: pr
Version: Standalone - 1.0
PR Version: 1.8.0.2
Language: english
Debug Available: False
Large Address: True
Supported Hardware: None
Missing dependencies: None
Ignored dependencies: None
Profile Information
-------------------
Profile 0001: papoukpapouk17
Type: Online
View Intro: True
Fullscreen: True
Display Mode: 1920x1080@60Hz
Display Mode Valid: True
Graphics Scheme: Medium
Multisampling: Off
VSync: False
Terrain Quality: Low
Effects Quality: High
Geometry Quality: Low
Texture Quality: Medium
Lighting Quality: Low
Dynamic Shadows: Medium
Dynamic Lights: Medium
Texture Filtering: Medium
Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
Audio Provider: Hardware
Provider Valid: True
Audio Quality: Medium
EAX: True
PRLauncher.log
-------------------
Project Reality Log File
PRLauncher.exe started at: 2024-07-27T15:16:07
Warning: Error 1 in WinApi parsing modulesC:\WINDOWS\SYSTEM32\MSVFW32.dll
Warning: Error 1 in WinApi parsing modulesC:\WINDOWS\SYSTEM32\dwmapi.dll
Warning: Error 1 in WinApi parsing modulesC:\WINDOWS\System32\SETUPAPI.dll
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bad_nade
- Support Technician
- Posts: 1497
- Joined: 2008-04-06 18:26
- Location: Finland
Re: Game crashes after i hit play button
If any of the suggested fixes in my previous post didn't help, then my next suggestion is to install latest DirectX Runtime bundle: https://www.microsoft.com/en-ca/downloa ... px?id=8109papouk17 wrote:Hi I've never played before and am having trouble.
I successfully installed game I think. When I click on desktop icon it seems to work. then I click on play. It asks me to choose a profile. I made one, choose it and hit play and the game seems to start: the screen turns black for a few seconds but then it desappears, come back to the desktop and that s it. nothing.
i already did what bad_nade told FurBun to do, down in the thread, about the graphics and disabling the ASLR but it doesnt do anything.
i am really not that good with computers but i would love to play PR, so any help would be appreciated
here are my support infoSpoiler for \"Support Info\":
The file is a self-extracting archive. During the first run you give it a temporary path to where installer is extracted, like C:\Temp. After that, you go to that folder and run DXSETUP.exe