Сomputer restarts randomly

Help and support regarding PR:BF2 installation and in-game issues
Post Reply
relax3
Posts: 2
Joined: 2024-08-11 19:24

Сomputer restarts randomly

Post by relax3 »

Hi, please help me, my computer regularly restarts during the game, 1 time every 1-2 hours for example, crash dumps does not work


Code: Select all

System Information
------------------
    Operating System: Microsoft Windows 10 Pro (10.0.19045)
        Architecture: 64
     Current Culture: Russian (Russia)
         Motherboard: MSI B250M BAZOOKA (MS-7A70)
           Processor: Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz (Physical: 4, Logical: 8)
              Memory: 16,00 GB
        DIMM Modules: ChannelA-DIMM0: 8,00 GB @ 2400 MHz
                      ChannelB-DIMM0: 8,00 GB @ 2400 MHz
           Page File: 23,44 GB
      .NET Framework: 4.6+ Release Build: 533325, Runtime: 4.0.30319.42000

Display Information
-------------------
   Display Device(s): Generic PnP Monitor on NVIDIA GeForce GTX 1050 Ti
     Display Mode(s): 1920 x 1080 (32 bit) @ 144 Hz
      Driver Version: 32.0.15.5612 (556.12)
      Display Memory: 4,00 GB
       Multisampling: 2, 4, 8
                 DPI: 96 (100%)

Audio Information
-----------------
    Primary Playback: Microsoft Sound Mapper
   Primary Recording: microphone (Realtek High Definiti
    Open AL Renderer: Software
                 EAX: True
             EAX 1.0: False
             EAX 2.0: True
             EAX 3.0: False
             EAX 4.0: False
             EAX 5.0: False
               X-RAM: False

Disk Information
----------------
        Install Path: C:\games\Project Reality
                      Free: 34,65 GB, Total: 111,17 GB, FS: NTFS, SSD: True
            Mod Path: C:\games\Project Reality\mods\pr
                      Free: 34,65 GB, Total: 111,17 GB, FS: NTFS, SSD: True
       Profiles Path: C:\Users\Âëàäåëåö\Documents\ProjectReality\Profiles
                      Free: 34,65 GB, Total: 111,17 GB, FS: NTFS, SSD: True
      Update DL Path: C:\Users\????????\AppData\Local\Project Reality\Project Reality BF2\Downloads
                      Free: 34,65 GB, Total: 111,17 GB, FS: NTFS, SSD: True
     Update Log Path: C:\Users\????????\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                      Free: 34,65 GB, Total: 111,17 GB, FS: NTFS, SSD: True

Game Information
----------------
      Installed Mods: pr
         Current Mod: pr
             Version: Standalone - 1.0
          PR Version: 1.8.0.4
            Language: english
     Debug Available: False
       Large Address: True
  Supported Hardware: None
Missing dependencies: None
Ignored dependencies: None

Profile Information
-------------------
        Profile 0003: xzc
                Type: Offline
          View Intro: True
          Fullscreen: True
        Display Mode: 1920x1080@144Hz
  Display Mode Valid: True
     Graphics Scheme: Medium
       Multisampling: Off
               VSync: False
     Terrain Quality: Low
     Effects Quality: High
    Geometry Quality: Low
     Texture Quality: Medium
    Lighting Quality: Low
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Medium
                 EAX: True


     Profile 0012: Aoda
                Type: Online
          View Intro: True
          Fullscreen: True
        Display Mode: 1920x1080@144Hz
  Display Mode Valid: True
     Graphics Scheme: Medium
       Multisampling: Off
               VSync: False
     Terrain Quality: Low
     Effects Quality: High
    Geometry Quality: Low
     Texture Quality: Medium
    Lighting Quality: Low
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Medium
                 EAX: True
PRLauncher.log
-------------------
Project Reality Log File
PRLauncher.exe started at: 2024-08-09T22:01:29

Warning: Error 1 in WinApi parsing modulesC:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvwgf2um.dll
Top
User avatar
bad_nade
Support Technician
Posts: 1497
Joined: 2008-04-06 18:26
Location: Finland

Re: Сomputer restarts randomly

Post by bad_nade »

relax3 wrote:Hi, please help me, my computer regularly restarts during the game, 1 time every 1-2 hours for example, crash dumps does not work
Spoiler for \"Support info\":

Code: Select all

System Information
------------------
    Operating System: Microsoft Windows 10 Pro (10.0.19045)
        Architecture: 64
     Current Culture: Russian (Russia)
         Motherboard: MSI B250M BAZOOKA (MS-7A70)
           Processor: Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz (Physical: 4, Logical: 8)
              Memory: 16,00 GB
        DIMM Modules: ChannelA-DIMM0: 8,00 GB @ 2400 MHz
                      ChannelB-DIMM0: 8,00 GB @ 2400 MHz
           Page File: 23,44 GB
      .NET Framework: 4.6+ Release Build: 533325, Runtime: 4.0.30319.42000

Display Information
-------------------
   Display Device(s): Generic PnP Monitor on NVIDIA GeForce GTX 1050 Ti
     Display Mode(s): 1920 x 1080 (32 bit) @ 144 Hz
      Driver Version: 32.0.15.5612 (556.12)
      Display Memory: 4,00 GB
       Multisampling: 2, 4, 8
                 DPI: 96 (100%)

Audio Information
-----------------
    Primary Playback: Microsoft Sound Mapper
   Primary Recording: microphone (Realtek High Definiti
    Open AL Renderer: Software
                 EAX: True
             EAX 1.0: False
             EAX 2.0: True
             EAX 3.0: False
             EAX 4.0: False
             EAX 5.0: False
               X-RAM: False

Disk Information
----------------
        Install Path: C:\games\Project Reality
                      Free: 34,65 GB, Total: 111,17 GB, FS: NTFS, SSD: True
            Mod Path: C:\games\Project Reality\mods\pr
                      Free: 34,65 GB, Total: 111,17 GB, FS: NTFS, SSD: True
       Profiles Path: C:\Users\Âëàäåëåö\Documents\ProjectReality\Profiles
                      Free: 34,65 GB, Total: 111,17 GB, FS: NTFS, SSD: True
      Update DL Path: C:\Users\????????\AppData\Local\Project Reality\Project Reality BF2\Downloads
                      Free: 34,65 GB, Total: 111,17 GB, FS: NTFS, SSD: True
     Update Log Path: C:\Users\????????\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                      Free: 34,65 GB, Total: 111,17 GB, FS: NTFS, SSD: True

Game Information
----------------
      Installed Mods: pr
         Current Mod: pr
             Version: Standalone - 1.0
          PR Version: 1.8.0.4
            Language: english
     Debug Available: False
       Large Address: True
  Supported Hardware: None
Missing dependencies: None
Ignored dependencies: None

Profile Information
-------------------
        Profile 0003: xzc
                Type: Offline
          View Intro: True
          Fullscreen: True
        Display Mode: 1920x1080@144Hz
  Display Mode Valid: True
     Graphics Scheme: Medium
       Multisampling: Off
               VSync: False
     Terrain Quality: Low
     Effects Quality: High
    Geometry Quality: Low
     Texture Quality: Medium
    Lighting Quality: Low
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Medium
                 EAX: True


     Profile 0012: Aoda
                Type: Online
          View Intro: True
          Fullscreen: True
        Display Mode: 1920x1080@144Hz
  Display Mode Valid: True
     Graphics Scheme: Medium
       Multisampling: Off
               VSync: False
     Terrain Quality: Low
     Effects Quality: High
    Geometry Quality: Low
     Texture Quality: Medium
    Lighting Quality: Low
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Medium
                 EAX: True
PRLauncher.log
-------------------
Project Reality Log File
PRLauncher.exe started at: 2024-08-09T22:01:29

Warning: Error 1 in WinApi parsing modulesC:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5714f0dca6485379\nvwgf2um.dll
Do you mean your whole Windows crashes to Blue Screen? In that case it's probably not a game issue but something else like graphics/sound driver. Generic Windows issues should usually go to General Technical Support but let's see what we can do.

Check if you can find .dmp files in your C:\Windows or C:\Windows\Minidump folders. Pick one that matches the time when you were playing PR, and upload it somewhere. Then post the download link here.
Top
relax3
Posts: 2
Joined: 2024-08-11 19:24

Re: Сomputer restarts randomly

Post by relax3 »

restarting computer without blue screen. I will reinstall drivers and enable emergency reset recording option in Windows, please advise a program to catch error.
0 dmp files in c windows and no folder c windows minidump
Top
User avatar
bad_nade
Support Technician
Posts: 1497
Joined: 2008-04-06 18:26
Location: Finland

Re: Сomputer restarts randomly

Post by bad_nade »

relax3 wrote:restarting computer without blue screen. I will reinstall drivers and enable emergency reset recording option in Windows, please advise a program to catch error.
0 dmp files in c windows and no folder c windows minidump
There is no software that can create dump file when the operating system itself crashes. It's all done in Windows settings. Go to Start -> Run -> sysdm.cpl -> Advanced tab -> Startup and recovery Settings. Make sure some kind of memory dump is enabled and that you have enough free disk space on C: drive. Depending on the memory dump type, you might need up to as much disk space as you have physical RAM.
You do not have the required permissions to view the files attached to this post.
Top
Post Reply

Return to “PR:BF2 Support”