Black screen, no sound, can only hard reset

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Outlawz7
Retired PR Developer
Posts: 17261
Joined: 2007-02-17 14:59

Black screen, no sound, can only hard reset

Post by Outlawz7 »

I've been having this issue (so far in ArmA3 and Insurgency) where my screen goes black (or white or gray), sound reverberates a bit and cuts off. The computer is still running and I can only reset or shut it down.

So far I've tried reverting NVIDIA drivers after Googling that some had issues with the new drivers, my GPU/CPU temps were around 65C at crash.

GPU: Asus GTX 770,
CPU: i5 3570K,
mobo: Z77-HD3,
PSU: Antec TruePower Classic 750W TP-750C

I'll be reseating the GPU, since that worked the last time, but last time I had error reports, no errors anywhere this time.
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Outlawz7
Retired PR Developer
Posts: 17261
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Re: Black screen, no sound, can only hard reset

Post by Outlawz7 »

edit: not fixed
Last edited by Outlawz7 on 2015-03-24 11:07, edited 1 time in total.
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Cossack
Posts: 1689
Joined: 2009-06-17 09:25

Re: Black screen, no sound, can only hard reset

Post by Cossack »

how is your rig performing under load? Like launch benchmark software and see if everything runs smooth. Also, if you have empty drive somewhere, itstall clean system, and then run benchmarks to put your sys under load.

Either something to do with power or component is failing OR OS is fucked up.

Also, current OS, check application and system logs for warnings errors etc.
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Outlawz7
Retired PR Developer
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Joined: 2007-02-17 14:59

Re: Black screen, no sound, can only hard reset

Post by Outlawz7 »

Win 7 64bit, there are no errors in Event viewer besides Kernel Power, which is probably from restarting.
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Cossack
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Joined: 2009-06-17 09:25

Re: Black screen, no sound, can only hard reset

Post by Cossack »

Hmm... I think I had that issue exacly on win 8 with kernel power. Something to do with fast shutdown or smt, I had black screen as well. Check how to fix it. It might end your problem :-)
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Careless
Posts: 390
Joined: 2013-07-02 19:01

Re: Black screen, no sound, can only hard reset

Post by Careless »

I had the same thing a week ago or so.
The thing was; my CPU and GPu fans were clogged with dust without me knowing it. That made my whole computer slower and the CPU bottlenecked my GPU.

So I tried increasing the core/memory clock with MSi Afterburner and had exactly the same thing you're talking about.

My screen became black, whatever sound was playing just started stuttering and the computer didn't react. I could only turn it on or off.
So what I'm suggesting is that perhaps something messed up your settings and now whenever you launch a game, your GPU gets weird commands to increase it's clocks in an irregular fashion.
Outlawz7
Retired PR Developer
Posts: 17261
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Re: Black screen, no sound, can only hard reset

Post by Outlawz7 »

Careless wrote: So what I'm suggesting is that perhaps something messed up your settings and now whenever you launch a game, your GPU gets weird commands to increase it's clocks in an irregular fashion.
Weird commands from where? I completely reinstalled nV drivers (GeForce experience and all that). I didn't uninstall Intel drivers, but that didn't avert the black screen before.
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Outlawz7
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Re: Black screen, no sound, can only hard reset

Post by Outlawz7 »

I claimed warranty and got a replacement GTX 770, even tried installing it in the other PCI-E slot, crash still happening.
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PLODDITHANLEY
Posts: 3608
Joined: 2009-05-02 19:44

Re: Black screen, no sound, can only hard reset

Post by PLODDITHANLEY »

Have you checked the dump for crash reports or is that only on a blue screen?

Can you try a known good mobo? What socket are you?
Outlawz7
Retired PR Developer
Posts: 17261
Joined: 2007-02-17 14:59

Re: Black screen, no sound, can only hard reset

Post by Outlawz7 »

I installed the GTX 770 in another computer where it ran fine, confirmed it's most likely my motherboard. Getting a new one.

For reference, this is the exact same problem I have/had and description says it was mobo in that case too.
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Cossack
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Joined: 2009-06-17 09:25

Re: Black screen, no sound, can only hard reset

Post by Cossack »

Alright, thank you for letting us know.
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Outlawz7
Retired PR Developer
Posts: 17261
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Re: Black screen, no sound, can only hard reset

Post by Outlawz7 »

Happened again with Asus Z97-P and Core i5 4690 only a few hours after I installed them together with the new GTX 770 that I got when I claimed warranty.

I'm at loss for words (and the money I spent on new mb and cpu). :26_suicid
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LITOralis.nMd
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Re: Black screen, no sound, can only hard reset

Post by LITOralis.nMd »

Was that was a fresh installation of Windows or not?
Outlawz7
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Re: Black screen, no sound, can only hard reset

Post by Outlawz7 »

Reinstalled Windows after the new mobo and HDD didn't get along, without reformatting.
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LITOralis.nMd
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Re: Black screen, no sound, can only hard reset

Post by LITOralis.nMd »

So how consistent is the electric in your house?

In theory you could be getting power spikes/drops that are causing this?

Try to remove the discete GPU, use the integrated iGPU, see if the similar/same crash happen?
Outlawz7
Retired PR Developer
Posts: 17261
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Re: Black screen, no sound, can only hard reset

Post by Outlawz7 »

Power's fine, no blackouts or storms around here.

Crash doesn't happen with Intel graphics, have been using onboard for a few weeks.

I made a more detailed post on guru3d forums
http://forums.guru3d.com/showthread.php?t=399967
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Outlawz7
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Posts: 17261
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Re: Black screen, no sound, can only hard reset

Post by Outlawz7 »

I tried with another PSU, Corsair VS650 and it still crashed. Also swapped RAM sticks, crashed.

Tried underclocking with MSI Afterburner and unless there's something more to it than moving the core clock slider to the left, crashed.

I keep Googling in effort to find a solution and it seems there's tons of "my nvidia gpu black screens and no idea how to fix it" topics.
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Outlawz7
Retired PR Developer
Posts: 17261
Joined: 2007-02-17 14:59

Re: Black screen, no sound, can only hard reset

Post by Outlawz7 »

I believe I managed to fix my issue.

I followed the instructions in this post and I think updating my GPU BIOS also contributed.

I set up a game of ArmA3 and left it running for 8 hours while I was at work and it didn't crash on me.
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Outlawz7
Retired PR Developer
Posts: 17261
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Re: Black screen, no sound, can only hard reset

Post by Outlawz7 »

Spoke too soon, crashed again.
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PLODDITHANLEY
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Re: Black screen, no sound, can only hard reset

Post by PLODDITHANLEY »

This is frightening to watch.
So you've got new everything and it keeps crashing?
Can you do a swap for an AMD card?
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